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If you’re the PR or Marketing lead in any of the two operations, this question is a real pain. Every day, its your job to be sorting out the mentions that could potentially have something to do with your organization; Is the agitated forum discussion about that last Paris Hilton gig, or the Hilton Hotel in Paris? It is menial, annoying and very costly as it relies on brute manpower to get through it all.
So, when monitoring the Hilton Hotel in Paris, Imooty uses advanced text recognition to eliminate the Paris Hilton mentions from the search results. But how do we do that? Initially, we feed the software with selected articles that clearly are about the Hilton Hotel in Paris and Paris Hilton, the artist. Having learned what the two categories look like, the software can start to automatically separate them from one-another.
Named entity recognition, pretty cool tool, is what that is.
The sheer amount of social media data to go through is what makes this problem a real issue. People now share common interest and experiences with like minded strangers and the total amount of digital information in the world double 2 times EVERY DAY!
- Paris Hilton, recognized as a named entity via Wikipedia
What used to be called Public Relations, has become Community Management. Gone are the days of one-to-many communication (mass media) when getting a message out there was to get a journalist interested enough to consider doing a story. Social media on the other hand, is a one-to-one-to-many format and to keep track, you need more than a fancy way of counting online mentions.
The future is in analytical applications that educate users about things they don’t already know. It’s about gaining knowledge of the unknown, combining the data of the past with strategic solutions that help you move forward. Together with Yukka GmbH, Imooty offers interpretation of large data pools by way of computer linguistic tools.
Do you already use a monitoring tool and are looking for a smarter way to process information? Try our free media monitoring trial or drop us a line at info@imooty.eu.
With the motto, “rather fuse that fight”, Stefan Kupferberg from Yukka GmbH and Kristoffer J. Lassen, Co-founder of Imooty, announced a strategic partnership at the Multimedia Congress 2010 in Berlin last Wednesday.
The announcement came during a workshop session called “From Start-up to sustainable Business” where a panel of entrepreneurs, investors and coaches discussed the challenges faced by young businesses. In this setting, the Imooty and Yukka co-founders had the opportunity to pitch the development of their common service.
Stefan Kupferberg, Yukka GmbH & Kristoffer J. Lassen, Imooty.eu GmbH & Co. KG
On stage, Stefan gave some insight to how the collaboration came about; “We met by chance here at the Multimedia Congress exactly one year ago. At that time we were surprised to discover that Imooty already offered the end-user tool that we wanted to develop. Imooty on its part seemed exited to learn that Yukka was in the process of developing semantic tools it needed to improve its service…”
Aided by Yukka’s software, Imooty will add a more efficient and qualitative superior data management system to its media monitoring tool. In brief, the Imooty data index will be processed by Yukka’s semantic text recognition technology. This includes automatic language recognition and consolidation of duplicate- and topic related entires, ultimately improving the end user experience.
Imooty.eu GmbH & Co KG, founded at the outset of 2009 offers online media monitoring tools, scanning real time opinion makers from main stream- and social media sources. The company was awarded the German Ministry of Economics and Technology Multimediaprize 2008 and a Ruban d’Honneur as Business Innovation of the Year, at the European Business Awards 2009.
Yukka GmbH was also founded at the outset of 2009 and offers analysis of unstructured data. The company combines best practices from artificial intelligence with computer linguistic methods, delivering a service that facilitates organization of content in a accurate and time efficient format.
Moderated by Ulrich Walter and Uwe Seidel from VDI/VDE-IT, the entrepreneurs, investors and coaches joined in a lively discussion to exchange practical knowledge on how to cope with lack of experience, finance- and growth issues.
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Is social media monitoring a good way to generate leads? Someone actually asked me this the other day. A good answer is sometimes found by asking a new one: Have you noticed that people often use status messages to announce particular interests and things they’re looking for?
In the ‘old days’ you might have invested in a direct mail campaign to drive traffic to your site. You could also have created a pay-per-click campaign to gain visibility, make Google some extra cash and to decrease your dependence on SEO. However, with social media monitoring tools, there are ‘real time’ opportunities to connect with people looking exactly for what what you have to offer.
There are of course an over-abundance of social media monitoring tools offering their services, however, the real work is identifying the keywords to use in your campaign. This process is indeed similar to SEO; just as you want your website to be indexed for words and phrases people use to search for your (type of) products and services, you’ll want to monitor keywords that people use to describe interests running parallel to what you offer.
For example, if you’re in the business of making designer shirts from orders received through your website, you may want to monitor “custom-made shirt”, “tailor-made shirt” and/or “made-to-measure shirt”. Simply monitoring ‘designer shirts’ could also work, but there’s a risk that’s too generic.
In this process, you may also want to compare ‘your’ keywords to those used in connection with competitors product and services. It’s also a good idea to monitor key industry terminology to pick up the latest industry trends and detect new directions where customer interests may be heading.
Chances are that you’ll find social media monitoring a cost effective alternative to traditional market research. And best of all, with Imooty.eu, you can try it out for free!
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Why monitor social media keywords?
First, because search engines have turned into reputation engines. Today, people use search engines to “shop around” and check a brand’s reputation before making a purchasing decision. Locating discussions around your brand and identifying important opinion makers can avert brand attacks before the reputation is affected.
For example, media mointoring can lead you to spot negative comments in a blog or forum discussion, putting you in a position to interact directly with the dissatisfied customer. A proactive PR effort is the best medicine against crowdsourced social media complaint movements and on the other hand, locating positive mention is equally important. It too can be crowdsourced and distributed via social media, generating a number of back-links from fans or supporters of your brand. In turn, back-links and bookmarks will increase the visibility of positive brand mention in search engines.
Second, keeping an eye on what your competitors are up to, is always a good idea. Monitoring how they invest in media exposure will give you clues about their overall market strategy: By looking at where their brands show up (industry journals, newspapers, blogs, social media forums, portals, bookmarking sites etc.), you can assess their investment size and which market segment is being addressed.
Also, by measuring media exposure for different products / services you may establish what their strategy is for each line of business. Systematic media monitoring of your competitors social media keywords will enrich both short- and long-term knowledge of their commercial intent. That is valuable market intelligence when you fine tune your own social media marketing strategy.
Third, defining keywords that generically describes your products or services will enable you follow industry news and trends in social media. Whereas it normally takes several hours to collect and categorize data, a media monitoring dashboard will dramatically reduce the time required for locating valuable information…
In locating social media keywords, you first need to define your monitoring goals. Is it measuring ROI on online PR and marketing efforts? Online reputation management and locating competitive intelligence? Tracking industry trends and buzz? All of them? In which languages? The classic phrase is “garbage in, garbage out”. You are only as good as your data, and your data is only as good as your algorithm for getting clear about what your social media keywords are going to be.
Looking for a media monitoring dashboard? Try Imooty’s free media monitoring trial today!
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Looking back at 2009, it was decidedly the year to get started with live search media monitoring. If you don’t know what “live search” is, think Twitter.
Never understood what Twitter was all about? Well, then think about this: If I was to go on a little R&R skiing vacation in Bad-Gastein (Austrian Alps), I could do one of two things: Check Google for pages mentioning Bad-Gastein, or search Twitter for the same term.
For the better part of 2009, Google would return a bunch of Bad-Gastein sites optimized for selling travel packages, hotels, spas etc. That’s where live search media monitoring comes into play. Although commercial service providers are relevant for my planning, I’d first of all want to know what the snow conditions were like, preferably from some unbiased source. The hotels, skiing resorts and service providers are unlikely to give me that, which is what makes people so exited about Twitter. It returns real life impressions from people who are there right now!
Google is of course not passively sitting back and has already struck a deal with both Twitter and Facebook which includes search results from them alongside their index and adwords.
This has significant PR implications and companies increasingly need to pay attention and interact with social media users. If a customer service representative is stonewalling customers the word will soon be out on Twitter, which in turn will reveal an unfavorable impression in Google search results. On the flip side, speedy interaction and online reputation management may have the opposite effect.
In other words, now more than ever, it pays to set do live search media monitoring of company and product names. And not just proprietary names, other keywords associated to the products and services should be monitored too. For my Bad Gastein example, it would make sense to monitor, “Skiing vacation in Austria”, “Skiing in Hohe Tauern” and “Austria ski resort guide” too.
For a comprehensive live search media monitoring system, take this opportunity to try out the FREE Imooty.eu trial.
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Interest in Imooty’s online monitoring tool has picked up significantly over the past few weeks. As we launched the BASIC service in October, we were targeting the small and medium sized enterprise segment, however, we were soon approached by large companies looking for a user friendly environment to collect media intelligence.
Over the next few weeks we will test our online monitoring PRO features in a private Beta. The new version is scheduled to launch commercially in March of 2010. Imooty PRO will include a online monitoring team platform, semantic search and a information categorization tool. Please drop us a line if you’d like to participate in the Beta!
Looking back at 2009 we collected a wealth of practical experience from which we will benefit (hopefully) in 2010. In terms of theoretical knowledge, the most valuable read was without a doubt “Getting Real” by 37 Signals, mandatory reading for anyone developing an IT tool…
Want to start with online monitoring and don’t know how? Go to Imooty.eu and register for our free trial!
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In a recent survey of over 2000 German media intelligence professionals, respondents answered questions centering on three topics; impact felt from the financial meltdown, gender issues and professional ethics.
Not surprisingly, it is the media intelligence professionals from the automotive and metalworking industry that are hardest hit by financial crisis. Particularly challenging is a rising communication need (45%) combined with a decrease in available resources (30%). The average yearly income has furthermore decreased with €6500 compared to 2007. Challenges are a further focus on added value communication aspects (36%), concentration on legitimation over image related aspects (35%), intensified internal communication (21%) and increased efficiency control (29%).
The media intelligence profession furthermore see an increase in female practitioners. In 2007 53% were men, whereas in 2009 we see a 50/50 split. For professionals under 30, 78% are female and between 30-39, 55%. As the professionals come of age, over 40, we see increasing male dominance. For those over 50 there is a 2:1 ratio between male/female practitioners. On average women earn ca. €22.500 less per year than men (€75.876 vs. €53.301). This discrepancy can in part be attributed to the fact that on average women practitioners are younger than men.
In recent years, corporate transparency has become a top-, front- and center issue for the media intelligence profession and 88% of the respondents agree that it is a condition for communicating trustworthiness of their organization. Only 4% of the professionals work in a department subordinate to another department. Consequently, about half of the professionals see their strategic influence on the media intelligence policy of the company as high or very high (and thereby presumably also on corporate transparency). Still, many of the respondents also criticize senior management’s understanding of the strategic importance of a consistent media intelligence policy.
Check out Imooty’s next generation media monitoring and media intelligence tool at Imooty.eu
The result of financial downturn and crisis is a “shake out” of unsustainable business models and unhealthy companies. The media sector is going through a period of major restructuring and Darwin, born 200 years ago today, would probably see this as a natural development.
The internet started to change how we access information over a decade ago. Different media formats, text (newspaper articles), audio (radio programs) and video (TV programs) are merged in a single browser.
The consequence for ‘old media’ is devastating; old business models are going out of business! For newspapers the problem is sinking subscription sales, dwindling interest in their classifieds and advertisers who increasingly become aware that they’re being overcharged. And News Flash; Broadcasters face similar struggles as users access the internet for audiovisual content.
Meanwhile, the question of how to monetize on the web remains unanswered. Today Youtube announced a system of micro payment for offline content on their blog. Would you pay for content on Youtube?
So far conventional wisdom show that it is difficult to charge for media content on the web. Part of the problem is diversity, why should I pay here when I get it for free over there? YouTube’s efforts will be interesting to follow…
Locate market intelligence with Imooty.eu today!
