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Using Social Media Monitoring to locate new customers
Is social media monitoring a good way to generate leads? Someone actually asked me this the other day. A good answer is sometimes found by asking a new one: Have you noticed that people often use status messages to announce particular interests and things they’re looking for?
In the ‘old days’ you might have invested in a direct mail campaign to drive traffic to your site. You could also have created a pay-per-click campaign to gain visibility, make Google some extra cash and to decrease your dependence on SEO. However, with social media monitoring tools, there are ‘real time’ opportunities to connect with people looking exactly for what what you have to offer.
There are of course an over-abundance of social media monitoring tools offering their services, however, the real work is identifying the keywords to use in your campaign. This process is indeed similar to SEO; just as you want your website to be indexed for words and phrases people use to search for your (type of) products and services, you’ll want to monitor keywords that people use to describe interests running parallel to what you offer.
For example, if you’re in the business of making designer shirts from orders received through your website, you may want to monitor “custom-made shirt”, “tailor-made shirt” and/or “made-to-measure shirt”. Simply monitoring ‘designer shirts’ could also work, but there’s a risk that’s too generic.
In this process, you may also want to compare ‘your’ keywords to those used in connection with competitors product and services. It’s also a good idea to monitor key industry terminology to pick up the latest industry trends and detect new directions where customer interests may be heading.
Chances are that you’ll find social media monitoring a cost effective alternative to traditional market research. And best of all, with Imooty.eu, you can try it out for free!
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Would be insteresting to know a bit more about the lead sheep (the one with the bell). Afterall, that’s who the rest of the herd will following. How do you locate them?
It depends… mostly on the user. A metric relevant for one user may not have the same importance for another so we generally concentrate on delivering core data and let it be up to the user to evaluate.